1. Scope and who we are
This Privacy Policy describes how Tuokex ("Tuokex," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, contact us, or use our services. It also explains your privacy rights and choices.
2. Information we collect
Information you provide
- Contact details, such as your name, business email address, organization, and any information included in your message.
- Account information if you choose to create an account for a Tuokex service.
- Support requests, feedback, and other communications you send to us.
Information collected automatically
When you visit our website, we may receive limited device and usage information such as IP address, browser type, operating system, referring page, timestamps, and diagnostic logs. We may use essential cookies or similar technologies for security, preferences, and core website functionality.
3. How we use information
We use information to:
- Provide, maintain, secure, and improve our website and services;
- Respond to questions, feedback, and support requests;
- Understand how visitors interact with our website;
- Detect fraud, abuse, security incidents, and technical issues;
- Comply with law, enforce agreements, and protect rights and safety; and
- Send updates where permitted, subject to your right to opt out.
4. Legal bases
Where applicable law requires a legal basis, we rely on performance of a contract, our legitimate interests in operating and securing our website, consent, and compliance with legal obligations.
5. How we disclose information
We may disclose information to:
- Service providers that host, secure, support, or help operate our website and services under appropriate confidentiality and data protection terms;
- Your organization and its authorized representatives, where relevant;
- Authorities or other parties where required by law or reasonably necessary to protect rights, safety, and the integrity of our services; and
- A successor in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.
6. Third-party services
Our website may contain links to third-party websites or rely on service providers with their own privacy practices. We encourage you to review their policies. We are not responsible for third-party websites that we do not control.
7. Data retention
We retain information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this policy, comply with law, resolve disputes, and enforce agreements. When a valid deletion request is completed, we delete or de-identify relevant information unless retention is legally required. Limited information may remain temporarily in encrypted backups until routine deletion cycles complete.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect information, including access controls, encryption in transit, monitoring, and restricted personnel access. No system is completely secure, and we cannot guarantee absolute security.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal information, and to withdraw consent. You may also have the right to appeal a decision or complain to a data protection authority.
To request deletion, follow our Data Deletion Instructions or contact privacy@tuokex.com. We may need to verify your identity before completing a request.
10. International data transfers
Information may be processed in countries other than where you live. Where required, we use recognized safeguards for international transfers, such as contractual protections.
11. Children
Our website and services are not directed to children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy from time to time. We will post the updated version here, revise the "Last updated" date, and provide additional notice where required.
13. Contact us
For privacy questions or requests, email privacy@tuokex.com. For general inquiries, email contact@tuokex.com.